Bright Manufacturing, LLC

IT Systems Administrator
Since: May 2017 – Present

  • Primary point of contact for company-wide IT issues.
  • Responsible for responding to website outages, server crashes, database corruptions, and general software issues.
  • Setup and maintenance of firewalls, network switches, backup servers, production servers, and file sharing systems.
  • Procurement of systems and corporate devices.
  • Maintenance and installation of Operating Systems and core software.
  • Conversion of production systems and integrations.
  • Monitoring and updating of security policies and events on domainless Microsoft networks.
  • Test & Train employee readiness for Social Engineering/Spear Phishing campaigns.
  • Actively monitor news sources for bugs and exploits that may affect our production systems.
  • Perform virus/rootkit removal and threat analysis to determine entry point.
  • Able to prevent an attack in progress (wannacry/doublepulsar).

Bright Manufacturing, LLC

Technical Product Support Specialist
From: Nov 2016 – May 2017

  • Provide Customer Service, Technical Support, Troubleshooting, and Sales to customers for a variety of specialty products.
  • Setup and track warranty issues and RMA/RGA.
  • Manage multiple ecommerce and vendor accounts including: FBA/FBM; eBay; Walmart Seller Central; CommerceHub EDI; Covalent EDI; Staples USA/Canada; Advance auto parts; Autozone; NAPA; Canadian Tire; Wayfair; WordPress WooCommerce; Magento 2; Shopify
  • Maintain good working relationships with businesses of all sizes.
  • Process Customer, Drop Ship, PO, and EDI orders and ensure accuracy.
  • Coordinate with multiple warehouses to ensure the product gets delivered to the customer quickly.
  • Provide technical assistance to customers for specialty electronic conversion devices.

Alex’s Auto Tires

Automotive Technician
From Jan 2012 – June 2014

  • Perform detailed diagnostics and troubleshooting of Electrical, Mechanical, and Hydraulic systems with little to no on-hand references.
  • Interact and negotiate with customers to strike a balance between profit and a positive customer experience.
  • Resolve difficult customer service issues.
  • Mount and dismount replacement tires on a regular basis and ensure basic vehicle safety.
  • Brakes and Alignment technician – Test drive and repair complex issues.
  • Uphold a clean & safe working environment

Auto and Tire Biz

Automotive Technician
From Jan 2012 – Dec 2013

  • Listen and attend to customer complaints regarding vehicle malfunctions of all types.
  • Diagnostics and and repair of Electrical, Mechanical, and Hydraulic systems using professional scan tools, Mitchell On-Demand, and AllData to accurately pinpoint and eliminate troublesome issues.
  • Perform extremely involving tasks such as total engine replacements, replace clutch/torque converters, and full engine longblock rebuilds.
  • Dismount and mount replacement tires, patches, and inspect suspension and braking components for wear and tear.

Interventional Joint & Spine Institute

Administrative Assistant
From Jan 2010 – Dec 2012

  • Procurement and Installation of office workstations and software suites
  • Troubleshooting and diagnostics of Windows-based machines for a small medical center
  • Converted paper records to electronic health records via an Electronic Document Management System
  • Integrated electronic health records into HealthFusion ERP to improve the patient experience
  • Observed and respected patient privacy and HIPAA laws
  • Assist Dr. during Medical procedures in a high-stress environment
  • Administer and perform Nerve Conduction Velocity tests, 11-panel Drug Screenings, and post-op triage
  • Contacted attorneys and insurance companies to collect outstanding medical debts
  • Assist with gathering information from the patient to be entered into Electronic Health Records.