IT Systems Administrator Since: May 2017 – Present
Primary point of contact for company-wide IT issues.
Responsible for responding to website outages, server crashes, database corruptions, and general software issues.
Setup and maintenance of firewalls, network switches, backup servers, production servers, and file sharing systems.
Procurement of systems and corporate devices.
Maintenance and installation of Operating Systems and core software.
Conversion of production systems and integrations.
Monitoring and updating of security policies and events on domainless Microsoft networks.
Test & Train employee readiness for Social Engineering/Spear Phishing campaigns.
Actively monitor news sources for bugs and exploits that may affect our production systems.
Perform virus/rootkit removal and threat analysis to determine entry point.
Able to prevent an attack in progress (wannacry/doublepulsar).
Bright Manufacturing, LLC
Technical Product Support Specialist From: Nov 2016 – May 2017
Provide Customer Service, Technical Support, Troubleshooting, and Sales to customers for a variety of specialty products.
Setup and track warranty issues and RMA/RGA.
Manage multiple ecommerce and vendor accounts including: Amazon.com FBA/FBM; eBay; Walmart Seller Central; CommerceHub EDI; Covalent EDI; Staples USA/Canada; Advance auto parts; Autozone; NAPA; Canadian Tire; Wayfair; WordPress WooCommerce; Magento 2; Shopify
Maintain good working relationships with businesses of all sizes.
Process Customer, Drop Ship, PO, and EDI orders and ensure accuracy.
Coordinate with multiple warehouses to ensure the product gets delivered to the customer quickly.
Provide technical assistance to customers for specialty electronic conversion devices.
Alex’s Auto Tires
Automotive Technician From Jan 2012 – June 2014
Perform detailed diagnostics and troubleshooting of Electrical, Mechanical, and Hydraulic systems with little to no on-hand references.
Interact and negotiate with customers to strike a balance between profit and a positive customer experience.
Resolve difficult customer service issues.
Mount and dismount replacement tires on a regular basis and ensure basic vehicle safety.
Brakes and Alignment technician – Test drive and repair complex issues.
Uphold a clean & safe working environment
Auto and Tire Biz
Automotive Technician From Jan 2012 – Dec 2013
Listen and attend to customer complaints regarding vehicle malfunctions of all types.
Diagnostics and and repair of Electrical, Mechanical, and Hydraulic systems using professional scan tools, Mitchell On-Demand, and AllData to accurately pinpoint and eliminate troublesome issues.
Perform extremely involving tasks such as total engine replacements, replace clutch/torque converters, and full engine longblock rebuilds.
Dismount and mount replacement tires, patches, and inspect suspension and braking components for wear and tear.
Interventional Joint & Spine Institute
Administrative Assistant From Jan 2010 – Dec 2012
Procurement and Installation of office workstations and software suites
Troubleshooting and diagnostics of Windows-based machines for a small medical center
Converted paper records to electronic health records via an Electronic Document Management System
Integrated electronic health records into HealthFusion ERP to improve the patient experience
Observed and respected patient privacy and HIPAA laws
Assist Dr. during Medical procedures in a high-stress environment
Administer and perform Nerve Conduction Velocity tests, 11-panel Drug Screenings, and post-op triage
Contacted attorneys and insurance companies to collect outstanding medical debts
Assist with gathering information from the patient to be entered into Electronic Health Records.